By using this website to book a service, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from booking a service.
Filling out the service request form does not guarantee a confirmed booking for the selected date and time. After receiving your submission, the service provider will reach out to you via phone, email, or text for confirmation.
Our service providers include owner-operators, teams, or referral agencies, depending on the business. All service providers are vetted and held accountable for their actions to ensure high standards of service and professionalism.
We reserve the right to deny or terminate services for any safety concerns, inappropriate or uncomfortable situations, hazardous conditions, or if utilities (e.g., electricity, water) are disconnected. If a service provider feels unsafe or the work environment is unsuitable, they may choose to leave the site, and the cancellation policy will apply.
To ensure safety and efficiency, please ensure that the area to be serviced is accessible and prepared for the work to be done. If the service requires moving heavy items or accessing hard-to-reach areas, please make arrangements ahead of time.
We are happy to work around pets. However, for the safety of both pets and our service providers, if a pet presents a risk or behaves aggressively, the provider has the right to leave the site. If this happens, our cancellation policy will apply.
Quoted prices are based on standard conditions. However, if the actual work site differs from what was expected (e.g., additional work required or the site is in a more difficult condition), the service provider will contact you to discuss potential price adjustments.
Payments for services are due upon completion, unless otherwise specified. We may place a hold on your credit card 24 hours prior to the booking to ensure funds are available, and payment will be charged after the service is completed.
Refunds are not offered; however, if there is an error in the service provided, please contact us within 24 hours, and we will work to correct the issue at no additional charge.
Cancellations made less than 24 hours prior to the scheduled booking will be charged the full amount for the scheduled cleaning. A minimum of 24 hours’ notice is also required to reschedule.
While we make every effort to avoid damage or breakage during service, we are not liable for damage caused by normal wear and tear, improper installation, or unlisted fragile items. Providers carry insurance to cover damages they may cause.
If access to the property cannot be made within 30 minutes of the scheduled booking time, our provider will leave the property and the client will be charged the full amount for services.
By booking a service, you agree not to directly hire any of our service providers or employees for similar services within one year of their engagement with you.
Any claims arising from or related to this agreement shall be governed by the laws of the state or province in which the services are provided, without regard to its conflict of law provisions.
Lakeshore Sparkle reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the website.